St Vincent de Paul (England & Wales) Privacy Policy

This privacy policy applies to SVP Southend Embroidery Services, part of the St Vincent de Paul Society.

Introduction

At the St Vincent de Paul Society, we are committed to safeguarding and preserving the privacy of your data in accordance with the Data Protection Act 2018 and the UK Data Protection Legislation (DPL). We are also committed to being transparent about the information we hold, whether you are a service user, donor, member, volunteer, campaigner, trustee, customer or employee.

We promise to respect any personal data you share with us, or that we receive from other organisations, and to keep it safe. Developing a better understanding of our supporters through their personal data is vital. It enables us to operate more efficiently and cost-effectively and ultimately helps us deliver on our mission to support those in need with compassion and dignity.

This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you. We update this policy from time to time, so please review this policy regularly to stay informed about how we are protecting your information.

Who is responsible for your data?

Our Privacy Notice applies to the personal data that SVP collects and uses.

References in this Privacy Notice to "SVP", "we", "us" or "our" mean the St Vincent de Paul Society, a charity registered in England and Wales (number 1053992) and a company limited by guarantee no 3174679. Our registered office is Allenby House, Rees Way, Bradford BD3 0DZ.

We control the ways your personal data is collected and the purposes for which your personal data are used by SVP. We are the "data controller" for the purposes of the DPL.

We are registered with the Information Commissioner's Office, registration number Z8661631.

SVP has a designated Data Protection Officer who can be contacted via info@svp.org.uk

Data Security for SVP Southend Embroidery Orders

How We Protect Your Data

When you place an order through SVP Southend Embroidery, we take the security of your personal data very seriously:

  • Database Encryption: Your order data is stored in a PostgreSQL database hosted on secure, encrypted servers. All data at rest is protected using industry-standard AES-256 encryption.
  • Secure Transmission: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security) / HTTPS protocols, ensuring your information cannot be intercepted during transmission.
  • Access Controls: Access to customer data is strictly limited to authorised SVP Southend staff who require it to process your order.
  • No Payment Data Stored: We do not collect or store payment card details. All payments are arranged separately and directly with our staff.
  • Logo Files: Any logo files you upload are stored securely on encrypted servers and are only used for the purpose of fulfilling your embroidery order.
  • Data Retention: We retain your order information only for as long as necessary to fulfil your order and meet our legal obligations. Order records may be kept for accounting purposes as required by law.

Personal data we collect about you

When using the term "personal data" in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.

We collect some personal data from you, for example, when you donate to us, use our website, use our services, take part in an event, make a purchase in one of our shops, engage with us on social media or contact us.

What data we collect when you place an embroidery order:

  • Personal Information: Your name, business name (if applicable), email address, telephone number, and delivery address
  • Order Details: Products ordered, sizes, colours, embroidery placement preferences, and special instructions
  • Logo Files: Any artwork or logo files you upload for embroidery
  • Communications: Any messages or correspondence you exchange with us

How and why we use your personal data

We use your personal data for the following purposes:

  • To process and fulfil your embroidery orders
  • To contact you regarding your order status and delivery
  • To respond to your enquiries and provide customer support
  • To maintain our accounts and records
  • To improve our services

Sharing your personal data

SVP does not share your data with any other charity, public body or commercial organisation, unless we have to do so either for legal or compliance reasons, or where it is more cost effective and efficient for us to use a third party to deliver a product or service on our behalf.

Your rights

Under data protection legislation, you have the following rights:

  • The right to access information we hold about you
  • The right to request that we correct inaccurate information
  • The right to request that we delete your information
  • The right to restrict how we process your information
  • The right to object to processing
  • The right to data portability

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

SVP Southend Embroidery Services
St Vincent's Centre, Southend
Unit 9, Victoria Business Park
Short Street, Southend SS2 5BY
Email: Nesperm@svp.org.uk
Phone: 07549 128877 / 01702 592980

For the full SVP Privacy Policy, please visit: www.svp.org.uk/privacy-policy

Last updated: December 2024